Log in to begin verifying for government benefit determinations or other government permissible purposes.
Looking to download or manage your individual Employment Data Report? Visit employees.theworknumber.com
Video Demo - Finding Order History and Order Receipt Please watch the video on how to view and search for recent verification orders, download verification reports and order receipts, audit a verification, and view receipts for orders older than seven days, where available. Click Here to Watch Video What is My Monthly Transaction Activity? If you are an e-commerce pay as you go customer, you are not provided monthly transaction reports. However, you do have the ability to view and print a receipt after ordering a verification. After your order has been successfully placed, the receipt will appear on the screen and you can download a receipt of the transaction by clicking on the PDF icon.
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I am a Pay As You Go Customer. How Can I Locate My Monthly Transaction Activity? If you are a Pay As You Go customer who uses credit cards for purchasing verifications, you are not provided monthly transaction reports. However, you do have the ability to save as a PDF, and print a receipt when a verification is purchased. You can find the receipt on the last page of the verification report. Depending on your platform, you may be able to find the receipt by clicking on the link for the report and selecting Download Receipt to retrieve the receipt. I am having trouble using my credit card online If you are experiencing issues processing credit card payments, please log out of your account and restart your session. Attempt to process payment again. If you continue experiencing difficulty processing payment, please contact the Verifier Support Team by following this link: https://theworknumber.com/contact. Scroll down to Customer Support, and click the Contact Support button. Please complete the form to send a message to our support team.
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What is the charge for my employment and income verifications? What service offerings am I contracted for? Please contact your Account Executive for a more in-depth explanation of the services and pricing plans for which you are contracted. How do I update my billing information? Please complete the Contact Update form. Your message will be routed to a representative who will follow up with you in a timely manner. I have questions about my invoice. To receive a copy of your invoice, or if you have further invoice questions, please visit invoice.equifax.com/contact-us and complete the form. Your message will be routed to a representative who will follow up with you in a timely manner. How do I enroll and/or log in to review and pay my invoice? Our billing and invoicing options through iReceivables give you secure, self-service access to your own accounts with real-time balance and transaction information. Please visit invoice.equifax.com to log in and access resources to assist you. Our billing and invoicing options through iReceivables give you secure, self-service access to your own accounts with real-time balance and transaction information. Please visit invoice.equifax.com to log in and access resources to assist you. iReceivables Quick Start Guide for New Users iReceivables Quick Start Guide Contact Verifier Billing Support If you need additional billing assistance, please send your questions to verifierbilling@equifax.com.
What are my billing payment options? Invoices can be automatically charged to your credit card/debit card, paid via an ACH payment, or paid via check on a monthly basis. Automatic monthly invoice payments can be set up with a valid credit/debit card. To make a payment, access your invoices, or download your PDF/detail files please go to https://invoice.equifax.com/. Where do I send my check to pay my invoice balance? You may mail your payment to the following address: Equifax Workforce Solutions, LLC 4076 Paysphere Circle Chicago, IL 60674-4076 How do I request a Credit/Refund to my account? Please complete the Credit/Refund Request form. Once your request has been reviewed, you will receive an email notification with the status. I have been contacted about a past due balance. What should I do? If you need assistance setting up automatic payments, reviewing past due invoices and paying outstanding balances, please call our Accounts Receivable Department at 866-828-5067 Monday to Friday between 8:00 am – 5:00 pm ET. Contact Verifier Billing Support If you need additional billing assistance, please send your questions to verifierbilling@equifax.com.
Video Demonstration - How To Review Previous Orders Please watch the video on how to find and view previous orders, completed verifications, pending verifications, and more. Click Here to Watch Video Finding an Order Receipt in The Work Number® Depending on your service, you may be able to download a receipt with your order by clicking on Receipt, but if you do not see that option, the monthly transaction report will provide you with that information.
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