EQUIFAX VERIFICATION SERVICES

CREDIT / REFUND REQUEST FORM

To initiate your credit / refund request, the following requirements must be met:
  • All fields must be completed. 
  • Documentation regarding all transactions at issue must be uploaded to support the credit / refund request. An attachment including the applicable borrower or borrowers' name(s) is required for all transactions. 
  • The transactions for which you're requesting credit / refund must be invoiced prior to requesting a credit / refund. For example, if the creditable transaction took place in April, you must wait to receive your April invoice in May, and use that invoice number.
  • The credit memo will be applied to the invoice. 


If approved, the credit or refund will be applied to the invoice number that you provide. You will receive a credit memo posted in iReceivables that is separate from your invoice. Credit/refund requests take up to 60 days to process. Please note, additional documentation may need to be provided upon request.