Welcome to The Work Number

Welcome to the Communications Portal for The Work Number® from Equifax, an income and employment verification service for your business. 


Use these resources to arm your HR teams and employees with what they need to know about The Work Number service. Please note, some of these templates may require customization for your organization, such as adding your Employer Code or removing information around Immigration verifications. If you have any questions around what your service includes, please reach out to Workforce Solutions Support.*

The Work Number Reference Guide for HR

Find helpful information for your staff to use when communicating with employees and verifiers about The Work Number service.

Employee Guide and FAQ

This overview of The Work Number and its benefits to your employees also includes some frequently asked questions. This download contains both the English and Spanish versions.

Message to Verifiers

Leverage this voicemail script and/or message you can send to verifiers letting them know that you automate your income and employment verification requests with The Work Number.

Welcome Email

Introduce The Work Number service to your employees with this email message. This download contains both the English and Spanish versions.

Employee Flyer

This one-sheet guide to The Work Number is perfect to send as an attachment with the Welcome Email or to use as a quick summary for your HR resource site. This download contains both the English and Spanish versions.

WebManager Overview for The Work Number

This is your HR team’s complete guide to using WebManager for your organization’s day-to-day needs of the service including employee management and reporting.
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The Work Number Poster

Download below for both English and Spanish, these posters are an easy way to spread the word, with or without Social Services Verifications (SSV), in the breakroom and beyond.*

*Please reach out to Workforce Solutions Support if you’re not sure if your service includes Social Service Verifications. 

how it works

What Your HR Teams and Employees Need to Know About The Work Number

The Work Number helps provide a frictionless verification process between credentialed verifiers and consumers to keep life moving.

Need Support?

If you need assistance, please feel free to contact Workforce Solutions Support at 1-877-664-8778. Support hours are Monday to Friday from 8:00 AM to 8:00 PM EST and on Saturday from 9:30 AM to 6:00 PM EST. You can also email us at workforcesolutionssupport@equifax.com.