Three officials representing Clark County, Ohio, discuss how workers use The Work Number for both the child support and social service programs. They talk about how automated employment and income verifications help them maintain a high accuracy rate and provide faster customer service despite staff reductions and an increasing caseload. The director of the Ohio CSEA Directors Association discusses how the OCDA facilitates access to The Work Number for most of Ohio's 88 counties via an innovative master contract arrangement.
The Food & Nutrition Unit Manager for Georgia Department of Human Services discusses measures the state implemented to boost payment accuracy in its Supplemental Nutrition Assistance Program (SNAP), including reforms in review, training, and intake methods as well as the addition of The Work Number for immediate access to employment and income data.
Speakers from the Kern County, California DHS discuss using The Work Number to search for employment and income data instantly, including their pilot program and worker reaction.
The New York State Office of Temporary and Disability Assistance (OTDA) discusses using The Work Number to assist with eligibility determinations, reduce case workloads, maintain program integrity, and determine program eligibility.